Youkno is an AI driven crowdsourced knowledge sharing solution that leverages the power of machine learning to significantly improve sales, employee and customer performance.
Youkno leverages the power of chat, anonymity and recognition to enable sales teams, internal employees and external customers to significantly improve their knowledge and engagement levels.
WHAT PROBLEM IS YOUKNO SOLVING?
• High attrition
• Lack of involvement in solving day to day issues amongst team
• Lack of exposure to experienced people from junior members of team
• Loss of knowledge that is being shared in third party apps
• Inter department resolutions latency
• Slow moving process of induction/onboarding
• High latency in getting team members up to speed with latest experiences from the field
• Missed opportunities in closing sales
KNOWLEDGE CAPTURE
• Gather and organize information from team members
RATINGS
• Bubble up best information, creators get rewarded
REWARDS & INCENTIVES
• Points, money and vouchers exchanged in micro-transactions to encourage participation
ARTIFICIAL INTELLIGENCE
• Analyzing behaviour incentivize people to help others while improving their own performance
• A recommendation engine that suggests more relevant user content
• Auto-classification of discussion threads
• Anti-fraud detection based on behaviour relative to others
• Auto-suggestion of actions engaging people proactively
• Auto-routing of content to people able to help
FEATURES:
• Anonymity
• Polls
• Notifications
• Mark Official
• Attachments
• Expiry
• Retract
• Moderation
• Lists
• Group chat
• Badges
• Vouchers
• Leaderboard
• Device management
• Encryption
• SSO
• REST API
• Shell automation
• Integrations